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Nicole is always a total pleasure to work with and always on top of things. She is the best Support Coordinator I deal with hands down. I deal with numerous SC contacts. Nicole and I have been sharing updates and working on client issues (necessity) for a few years now and no one is as reliable. Her communication skills = excellent. Her responding to me within 24 hours = top notch (the only one.) And this goes for 2 separate clients we deal with regularly. And I know both families feel the same as I do; they love working with her too. Nicole has an awesome sense of calm she brings to the clients and both of my clients talk about her with such praise. They love her and they trust her (which is obviously so important.) Nicole has an ”authenticity” about her which she brings to the job that you just can’t fake and our clients are sharp and they pick up on that quickly. I hope she continues on in her role and I’m happy to sing her praises (like this) anytime. She deserves it, especially when I have seen so many others in the SC role who are… not prepared and/or truly caring and/or fitting for the complex role and the varied needs (often with tight deadlines, no different than what I do for our agency.) Thanks! Patrick
Patrick Kelly